Privacy Policy

Last updated: 15 July 2025

1. Introduction

North Wales Tutoring (“NWT”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit northwalestutoring.com or interact with our tutoring services.

2. Information We Collect

• Information you provide directly – full name, email address, phone number, tutoring requirements, and any other details you voluntarily submit via our contact forms, booking forms, or email.
• Payment information – limited billing details (handled securely by our payment processor; we never store complete card data).
• Usage data – anonymised analytics such as pages visited, time on site, and referring URLs (collected via Google Analytics).
• Cookies – small text files stored on your device. See Section 6 for more details.

3. How We Use Your Information

We process your data to:

• Schedule and deliver online or in-person tutoring sessions.
• Respond to enquiries and provide customer support.
• Send booking confirmations, reminders, and relevant study resources.
• Improve our website, services, and overall user experience.
• Comply with legal obligations and safeguard our legitimate interests (e.g. fraud prevention).

4. Legal Basis for Processing (UK GDPR)

We rely on one or more of the following:

• Consent – when you voluntarily submit a form.
• Contract – to provide tutoring services you request.
• Legitimate Interests – basic analytics, service improvement, fraud prevention.
• Legal Obligation – tax and accounting requirements.

5. How We Share Your Information

We do not sell or rent your data. We share it only with:

• Trusted service providers (payment processors, video-conferencing platforms, email and cloud hosting) who process data on our behalf and under strict confidentiality.
• Authorities or regulators when required by law.
• Prospective buyers if we undergo a business transition (you will be notified beforehand).

6. Cookies & Similar Technologies

Our site uses essential cookies to remember your preferences and optional analytics cookies to measure traffic. You can manage or withdraw consent via the cookie banner on every visit or through your browser settings. For a full breakdown, see our Cookie Policy.

7. Data Security

We implement industry-standard safeguards (TLS encryption, access controls, regular backups) to protect your data. However, no online transmission is 100 % secure; please take normal precautions.

8. Data Retention

We keep your personal information only as long as necessary for the purposes outlined here or to comply with legal duties (usually 6 years for accounting records in the UK).

9. Your Privacy Rights

You may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to certain processing.
• Withdraw consent at any time (this won’t affect past processing).
• File a complaint with the UK Information Commissioner’s Office (ICO).

To exercise any of these rights, email us at nwalestutoring@gmail.com.

10. Children’s Privacy

We do not knowingly collect data from children under 13 without verified parental consent. If you believe a child has provided us information without permission, please contact us and we’ll remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be posted here and sign-posted on our home page.

12. Contact Us

Questions? Reach out to  nwalestutoring@gmail.com or write to:
4 Ffordd Cerrig Mawr, Holyhead, LL65 3LU, United Kingdom